Shipping & Returns
COVID-19 SHIPPING UPDATE
We keep working as usual in spite of the COVID-19 and your purchase is 100% guaranteed. Our lead times listed below remain the same, but delivery times can be delayed few days. Thanks for your understanding during this time!
We ship worldwide! We cannot expedited international shipping or speed up the transit time/customs clearance process. We do not guarantee actual delivery dates.
- CUSTOMS FEES: the amount of taxes depends on your country's laws. Due to big dimensions of the package you will pay customs and import taxes. Admire The Wood are not responsible for them.
- LEAD TIME: orders ship within 5-10 business days of purchase.
- DELIVERY TIME: 2-10 business days with DHL, FedEx, TNT.
- SHIPPING RATES: Free shipping
RETURNS, EXCHANGES & REPLACEMENTS
We hope you absolutely love every single keepsake we send you. But sometimes life happens and plans change, we get it.
RETURNS & EXCHANGES: We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days of your receipt of the package. Items must be in new condition and original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.
We do NOT accept returns or exchanges on personalized, custom made, or clearance items.
REPLACEMENTS: If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you. We do not replace items that were incorrectly engraved due to buyer error.
Refund in case of the force majeure circumstances
Please, notice, we refund for the product but the shipping costs will be charged from the price of the product in case if:
- the customer wasn't available during the delivery process
- the customer provided no more valid phone number and email address
If the item was utilized by mail with the same reason we're not responsible for the costs.
If the customer refuses the package without any reason the package will be utilized and we're not responsible for the costs.