Shipping & Returns

INTERNATIONAL SHIPPING

We ship worldwide. Please note that production and delivery are two separate processes, each with its own timeframe. International delivery times may vary depending on the destination and customs clearance, so exact delivery dates cannot be guaranteed.

We carefully prepare and securely package every order to ensure it arrives safely and in perfect condition. All orders are shipped with trusted express delivery services and include full tracking, allowing you to follow your package from our workshop to your doorstep.

Once your order has been dispatched, you will receive a tracking number by email.

  • CUSTOMS FEES: Import duties and taxes depend on your country’s regulations. Any applicable customs fees are the buyer’s responsibility and are not included in the product price.
  • LEAD TIME: Orders ship within 1–5 business days of purchase.
  • DELIVERY TIME: Delivery to the USA, Canada, and most European countries usually takes 5–10 business days. Delivery to remote destinations such as Australia and New Zealand usually takes 5–15 business days.
  • SHIPPING RATE: Free worldwide shipping.


RETURNS, EXCHANGES & REPLACEMENTS

We hope you absolutely love every single keepsake we send you.  But sometimes life happens and plans change, we get it.

RETURNS & EXCHANGES: We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 14 days of your receipt of the package.  Items must be in new condition and original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.

We do NOT accept returns or exchanges on personalized, custom made, or clearance items. 

REPLACEMENTS:  If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you.  We do not replace items that were incorrectly engraved due to buyer error.

Refund in case of the force majeure circumstances

Please, notice, we refund for the product but the shipping costs will be charged from the price of the product in case if:

  • the customer wasn't available during the delivery process
  • the customer provided no more valid phone number and email address

If the item was utilized by mail with the same reason we're not responsible for the costs.

If the customer refuses the package without any reason the package will be utilized and we're not responsible for the costs.